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symptoms - no 2nd, 4th, or reverse, the shifter was no longer centered, but resting about where 4th usually is. I could still shift into 1st, 3rd and 5th, but the play was very much reduced, and it took work to feel the gears.
solution - I didn't have time to monkey around, so I went to the local VW, only a few miles away. I've been treated so poorly at my old dealership I had made a personal vow to never set foot in one again, but I was in trouble. at 8:30 i walked in and I was out by 9:30. no appointment, and minimal hassle. This got me thinking the dealerships were back on the up and up. the $110 diagnostics was OK, and the $63 in parts was ok too, but the part i didn't like was that the dealer did not have the parts in stock, and refused to put the $110 diagnostic fee towards the actual installation of the parts. they wanted me to come back, and pay another $150 (this would have brought the total cost to $325). the mechanic was very knowledgeable and agreed to do his best to get me back on the road, which i was very appreciative of. I feel the $173.04 I payed for the quick diagnostic and the parts was reasonable.
Root cause - shifter weight stripped the grooves so it no longer made good contact on the transmission. reason - wrong bolt installed before I got the car (it had 20k miles) when the last owner had a new clutch put in. it now has 163k.
the parts came in, and I drove around for a few more weeks, and today decided I'd give it a shot to install the new part. the hardest part was getting reusing the bushing from the old part. I finally took a pair of pliers and pried it off. I was pretty sure I'd break it, but it did pop off. it took me about an hour.
if you had another bushing, you could do it in about 5 minutes. all you need is a 13mm socket. reach down, unbolt the old one, undo the shift linkage (make note of where it grips it, mine was so dirty it was obvious where it went). the weight was stripped, so mine was not hard to pull off.
resources I used:
http://www.dieselgeek.com/sigmafiveinstall.htm
http://forums.tdiclub.com/showthread.php?t=101492&highlight=shift+Linkage+weight
http://forums.tdiclub.com/showthread.php?t=196381&highlight=shift+linkage
http://forums.tdiclub.com/showthread.php?t=183103&highlight=shift+linkage
http://forums.tdiclub.com/showthread.php?t=87957&highlight=shift+Linkage+weight
http://www.izvw.com/shifting.html
Parts I used:
1J0-711-051-D lever $60.88 from dealer
N-909-083-02 Nut $2.16 from dealer
1J0711761A $??? had I known, I would have bought a new one
it looks like this has happened to others, check the 13mm nut and make sure its tight. maybe you can avoid what I went through.